Transparent rules regarding project cancellations and payment returns at Rudratech.
Standard Policy
Updated Feb 2026
At Rudratech IT Services, we invest significant time and manual labor into every line of code. Our refund rules are as follows:
The 50% mobilization fee is non-refundable once the project discovery and architectural planning have started.
If a project is cancelled by the client mid-way, Rudratech will charge for the total hours worked. Remaining funds (if any) will be returned.
Services such as Annual Maintenance (AMC) and Cloud Hosting are pre-paid services.
Credits purchased for Bulk SMS or Messaging services do not have a cash refund value. Once credits are added to your Rudratech account, they must be used for messaging only.
If you believe you are eligible for a refund based on a project stop, follow these steps:
Send an email to accounts@rudratech.com with your Project ID.
Our team will review the work completed vs the payment received within 7 business days.
Approved refunds are processed back to the original payment source within 10-15 working days.
By making a payment to Rudratech, you automatically agree to this Refund and Cancellation policy.
Contact Accounts Team